Responsibilities/Skills/Experience Requirements

• Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
• Applies skills in the area of communication and customer service and manages and resolves customer concerns
• Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
• Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
• Features the benefits of the products and uses available resources and skills to overcome objections
• Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
• Features the benefits of the products and uses available resources and skills to overcome objections
• Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
• Maintains a high level of business/product knowledge via onsite and online training
• Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
• Complies with and adheres to ethical selling policies and procedures
• Performs other duties as assigned

• High school diploma or equivalent
• 1-2 years of related experience
• License/certification in relevant field
• 18 years of age or older

• Must reside in Texas and have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for the state of Texas
• Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
• Ability to apply effective sales and service-related influencing skills based on the call type being handled
• Fundamental understanding of Home Warranty polices
• Exceptional listening, verbal and written communication skills
• Excellent customer service skills are essential in this role
• Utilization of basic mathematical functions
• Working knowledge of Microsoft Office and Windows based programs
• A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment

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